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Orders
Below are some of are common questions about orders
How do I make a purchase?
To make a purchase, follow these steps:
- Browse Products: Explore our website to find the items you're interested in.
- Add to Cart: Select your desired product, choose any options (like size or color), and click "Add to Cart."
- Proceed to Checkout: Review your cart and click "Checkout."
- Enter Details: Provide your shipping address and payment information securely.
- Confirm Order: Review your order summary and click "Place Order."
- Receive Confirmation: You'll get an order confirmation email with the details and tracking information.
If you have questions or need help, our support team is here to assist!
How do I know if my order is confirmed?
Your order is confirmed when you receive a confirmation email with your order number, details, and shipping info. If you don’t see it, check your spam folder or contact our support team.
Can I change my shipping address after my order is placed?
Yes, you can often change your shipping address after placing an order, but it depends on the seller's policy and the order's status.
Steps to Update:
- Check Order Status: If the order hasn’t shipped, you can usually make changes.
- Contact Support: Reach out to customer service as soon as possible for assistance.
- Update via Account: Some platforms let you edit the address directly in your order history.
If the order has already shipped, changes may not be possible, but the carrier might offer rerouting options.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship internationally! Shipping options, costs, and delivery times may vary depending on your location. During checkout, you can select your country and view the available shipping methods. For more details, feel free to contact our support team.
When will my order be shipped?
Your order will typically be shipped within the processing time stated at checkout. Once shipped, you’ll receive a confirmation email with tracking details. For exact timelines, check the product page or contact us.
What is your return policy?
Refunds or exchanges will be processed after the item is received and inspected. Some exclusions may apply; check our full return policy for details.
How long will it take until I receive my order?
Delivery time depends on your location and the shipping method selected. Typically, orders are processed within 2 - 20 business days and shipped via standard/expedited shipping.
Estimated delivery times:
- Australia: 2 to 10 business days
- International:2 to 20 business days
You’ll receive tracking details once your order ships, so you can monitor its progress. For specific timelines, check during checkout or contact us
